Citizen Care Boost! Logo

Virtual COVID-19 Test

Bring your own test with virtual nurse supervision &
24/7 customer care

Step 1

Already have a test kit you’d like to use? Click Buy Now to purchase your BOOST!™ BYOT Virtual Observation and complete the steps in the welcome email to set up your account on the BOOST! portal.

Step 2

Once you are ready to take your test, log into the BOOST!™ portal and follow the prompts to activate the service. You’ll be able to join the testing queue once you’ve gathered all the necessary items and completed your pre-test checklist.

Step 3

One of our Citizen Care nurses will supervise your specimen collection and provide instructions on how to read and upload your test results.

Step 4

Your result photo will be verified by one of our representatives and an official BOOST!™ Health Pass will be generated in your BOOST!™ portal account.

Step 5

You will receive a notification when your Health Pass is ready – this should take 30 minutes or less. If a manual review is required, a member of our team will handle your case between 6am and 7pm EST. To check on your results, log into your BOOST!™ portal and go to the View COVID-19 Tests section on your personal dashboard.

Step 6

If you receive a negative result, you will be able to use the BOOST!™ Health Pass to demonstrate your COVID-19 status at the airport upon check-in before your flight.

Step 7

If your result is positive, you will be directed to the 24/7 BOOST!™ Customer Care team for more assistance.

Available across Canada
Citizen Care Boost! COVID-19 Test
<boost-logo><boost-logo> BYOT Virtual Observation
(Bring your own test and have a certified nurse observe)
Virtual Observation - BYOT (Canada) - C$40*
Virtual Observation - BYOT (US) - US$35*
*Plus applicable taxes. Terms and conditions apply.
Buy Now (Canada)
Buy Now (USA)
Frequently Asked Questions
General
How long before my trip should I order the BOOST!™ Virtual Observation service to collect my sample?
What happens if my trip is cancelled, or if I no longer need the Virtual Observation service?
What do I need to consider when crossing the border?
Can I get a refund if I no longer need the test or virtual consultation?
Can I use a kit from another country to comply with the standard for antigen testing?
The Observation
What types of tests can be used with the BYOT Virtual Observation service?
How many Virtual Observations service are offered with each purchase?
What can I expect when it comes time to complete my test under the Virtual Observation service?
How does the BYOT test work with Citizen Care’s QR Code requirement?
Where can I find my serial number to activate my Bring Your Own Test purchase?
How do I activate my test?
Sample Collection
Can I use my computer to complete the online video conference with a nurse?
Can I swab myself without having a virtual observation with a nurse?
Do I have to do the swab collection for my child?
Results
When will I get my results?
Citizen Care BOOST!™
Pre-travel testing from the comfort of your own home or office.