Already have a test kit you’d like to use? Click Buy Now to purchase your BOOST!™ BYOT Virtual Observation and complete the steps in the welcome email to set up your account on the BOOST!™ portal.
Once you are ready to take your test, log into the BOOST!™ portal and follow the prompts to activate the service. You’ll be able to join the testing queue once you’ve gathered all the necessary items and completed your pre-test checklist.
One of our Citizen Care nurses will supervise your specimen collection and provide instructions on how to read and upload your test results.
Your result photo will be verified by one of our representatives and an official BOOST!™ Health Pass will be generated in your BOOST!™ portal account.
You will receive a notification when your Health Pass is ready – this should take 30 minutes or less. If a manual review is required, a member of our team will handle your case between 6am and 7pm EST. To check on your results, log into your BOOST!™ portal and go to the View COVID-19 Tests section on your personal dashboard.
If you receive a negative result, you will be able to use the BOOST!™ Health Pass to demonstrate your COVID-19 status at the airport upon check-in before your flight.
If your result is positive, you will be directed to the 24/7 BOOST!™ Customer Care team for more assistance.